Orders & Delivery FAQ
Everything You Need to Know About Ordering and Delivery
We strive to make your shopping experience smooth, convenient, and reliable. Whether you’re purchasing skincare products for yourself or sending them as a gift, our team is committed to ensuring your order is processed and delivered promptly.
Below are answers to some of the most frequently asked questions about ordering, payment, shipping, delivery timelines, and product issues.
Orders can be placed through our website, social media platforms, WhatsApp, or by contacting our customer service team directly.
Yes. We offer delivery services across Nigeria and selected international locations.
Delivery times vary depending on your location:
- Lagos: 1–3 business days
- Other States: 2–7 business days
- International Orders: Delivery times vary by destination
We accept bank transfers and other approved payment methods displayed during checkout.
Due to hygiene and safety reasons, opened skincare products cannot be returned. However, please contact us if there is an issue with your order and we will be happy to assist.
Please contact us within 24 hours of receiving your package and provide clear photos of the damaged item. Our team will review the issue and provide appropriate assistance.
Still Have Questions?
Can’t find the answer you’re looking for? Our team is happy to assist you with product recommendations, spa bookings, and training enquiries.
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